We have equality warranty and provide after-sale customer service for the product. If any quality issue, please feel free to contact us, we will offer professional instructions and solutions timely.

Warranty and Guarantee

We have 6 months or 1 year warranty for different accessories. The specific warranty period for bicycle accessories is as follows.

One of the following is not eligible for warranty:
1. Test and dispose of electric bicycles sold, such as bicycles for test riding, bicycles at special auctions or other special products that are clearly marked as not applicable to the CEAYA warranty policy when they are sold.
2. Products or accessories that exceed the above warranty period.
3. Damage caused by accident or improper use by users.
4. Loss or damage caused by natural disasters, man-made disasters, force majeure or chemical attack
5. For accessories that do not need to be returned, proof materials such as videos or pictures cannot be provided.
6. The user modifies the bicycle, modifies or increases or decreases the damage caused by other accessories.
7. Consumables or consumables in normal use (such as accessory coatings, inner tubes, threads, sprockets, chains, pedals). It is not subject to personal injury, damage, normal wear and tear.
8. All accessories or equipment that are sold as free bonuses with the purchase of an electric bike.
9. Stolen electric bikes.
10. Electric bikes for resale.

Responsibility statement
1. Comply with EBIKE and related laws. You are solely responsible for compliance with any and all laws governing the purchase or use of EBike or other products. We are not responsible for advising you on such laws in relation to the purchase or use of electric bicycles or other products in your or any other jurisdiction. You and you alone are responsible for complying with any and all requirements, including but not limited to those related to registering for an EBike, riding an EBike license, purchasing insurance, or wearing a helmet. For your own safety, we recommend that you always wear a helmet when riding any electric bike.
2. In no event shall CEAYA be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to loss of time, inconvenience, loss of use of the product or any other indirect or incidental damage).
3. CEAYA SHALL NOT BE LIABLE FOR PROPERTY DAMAGE, PERSONAL INJURY OR DEATH RELATED TO THE PURCHASE, USE OR OPERATION OF THE PRODUCT.
4. Accessories sold on ceayabikes.com are not covered under warranty.
5. Please take the necessary precautions to ensure that the bicycle and battery are not exposed to harsh weather conditions. Exposure to very humid, hot or cold conditions may void the warranty.
6. We will provide a replacement or repair after-sales service plan for any parts that are considered damaged during transportation. Shipping damage must be reported to CEAYA within 7 days of the arrival of the shipment. This applies to all products, including bikes and accessories.
7. Most warranty parts shipment schedules will be completed within 2-5 business days after the customer service representative submits the shipment request. Warranty accessories are sent by international express or logistics according to the size of the accessories. Warranty parts will not be expedited, so shipping times may differ from when the product was purchased.
8. Please note that CEAYA will not replace any parts without viewing photos or videos of damaged products. Clients need to provide us with evidence via email.

Other after-sales service instructions

Exchanges and Returns
1. If you do not receive a shipping notification, you can cancel or modify this order by contacting our customer via email. Our customer service will help you cancel or modify your order within 24 hours of receiving the email. Since emails are not instant responses, we may find that your order has been dispatched within 24 hours. In this case, we cannot help you cancel or amend your order. Therefore, please check the order information carefully before placing an order.
2. If you have received a shipping notification, please note that we cannot cancel or modify the order. So wait for your package to arrive, you can keep it or contact us to return it for a refund. Please do not refuse delivery, as unpaid packages can cause problems with the goods, etc.
3. If the package does not arrive in time, please contact us within 1 month after delivery, we will reply you within 24 hours. Late requests will not be accepted.
4. Before returning any item, you must contact us and obtain our written approval. Any unacceptable product will not be refunded. If the returned goods affect the second sale, our company will charge the cost and packing fee.

Shipping Damage Claims
1. In rare cases, the item you receive may be damaged during shipping. In the event of shipping damage, please contact buyer-supoort@ceayabikes.com and provide photo or video proof.
2. All free bonus accessories or equipment will not be replaced or compensated if damaged during transportation.
3. For offline bike shop repair services, CEAYA will only provide free replacement parts. We do not reimburse any labor costs incurred in repair services.

For warranty service, please contact buyer-supoort@ceayabikes.com or Ceaya online customer service by email. Returning bikes or parts without proper documentation may result in delayed service or denial of warranty coverage. Warranty return shipping and duties and taxes are the responsibility of the claimant. All unauthorized returns will be rejected.

Caution:
This warranty is solely provided to the original purchaser of the product and is not transferable to subsequent purchasers.
CEAYA will repair or replace the product free of charge, using new or refurbished replacement parts at our sole discretion. Alternatives may be different, but function the same.

ceayabikes.com reserves the right to change the warranty at any time without notice.

Last updated: [21/03/2022]