Welcome to CEAYA Ebike Store

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Free Shipping & Duty Free On All Ebike

Contact us for return

Something wrong with the item? Before you officially return the item perhaps you can contact our customer support service to resolve your issue, or you can visit our help page to find some common product troubleshooting guidelines.

Request to return a product

We regret that you still need to return the product. You can submit a return request through this window.

Please refer to the following content for the return application content
- Your order number
- The reason for your return
- Please provide corresponding photos or videos

Please note the following points when submitting or your application may be rejected:
1. Please ensure that your product is within the return guarantee period (14 natural days after receiving the goods).
2. Please explain the specific reason for your return.
3. Please provide corresponding photo or video evidence.
In order not to affect your refund rights, please ensure the following points when you use a logistics service provider to return products:
1. You have obtained written approval from CEAYA regarding your return request.
2. You have packed all the items you received into the box and properly restored the original packaging so that it can be shipped.
Click to learn more about the refund policy


We explain the return and exchange process to you through the diagram below.

Get in touch with us and tell us how can we help you.

Request a return / Cancellation / Exchange an item

*Tips :If you provide us your WhatsApp contact information, we will arrange for technical customer service to contact you. This will allow us to solve your problem more efficiently.

*If you need to return an item, please select the option that matches the reason for your return for the sake of your return rights.

  • 9 AM-18 PM (M to F ) PST

    Online Service

  • Within 12 Hours

    Get back to you email

  • 7 Working Day

    Time frame for refunds

  • 14 Day

    Return guarantee period