We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

Total Delivery Time (Including Handing and Shipping)

• Standard E-bike Orders: 3–10 days
• Standard Accessories/Components Orders: 7–15 days
• Custom Components/Battery Packs: 15–25 days
• For pre-order items, please refer to the specific details provided on the respective product page.

The delivery times listed above are estimates based on historical data; please note that actual delivery times may vary.

Currently we support Visa, MasterCard, Discover, Diners Club, American Express, Paypal. You can use Paypal to place an order quickly, or you can choose to pay by other methods after adding the order to the checkout page.

Click here to learn more detailed payment policy

We handle all orders in USD. Although the content of your cart is currently shown in your selected or localized currency, you will proceed to checkout using USD at the prevailing exchange rate.

New CEAYA e-bikes are sold with a 1-2 year warranty on qualifying components subject to terms, exclusions, and registration where required. Full coverage and claim steps are listed on the official warranty page — do not rely on third-party summaries alone.

Orders that meet the return terms can be returned by contacting customer service to request a return within the return guarantee period.

• Items must be returned within 14 days after receiving your order.
• Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Click here to learn more about our return policy.

Refunds are processed within 7 days from when we receive the item(s).