-How does PayPal's payment protection work?
If you use PayPal as a payment method, both buyers and sellers are covered by payment protection. As a buyer, if you do not receive your order, or if the item you received is significantly different from the description, you are covered by PayPal's Buyer Protection, which covers the item price and shipping costs. If you discover a possible problem with your order, please contact our Customer Service immediately.
You are covered by PayPal's Buyer Protection if your case meets the following conditions:
. The item was purchased on www.ceayabikes.com;
. You paid using PayPal;
. You submit only one claim per PayPal payment;
. You submit your case within 45 calendar days of the date of your PayPal payment and (if necessary) escalate to a claim within 20 calendar days of submitting your case;
. You meet the PayPal Buyer Protection requirements outlined in Section 13 of the PayPal User Agreement.
-How do I contact PayPal Customer Service?
PayPal recommends that you contact Customer Service via email. However, if you would like to get in touch with someone from PayPal, you can find the contact details below:
US & Canada Business/Premium Toll Free: 1-888-221-1161 / 1-888-204-4481
Personal Accounts: 1-402-935-2050
UK PayPal: 0870 7307 191
Their opening hours are as follows:
Monday to Friday, 4:00 AM to 10:00 PM PDT
Saturday and Sunday, 6:00 AM to 8:00 PM PDT
- How can I pay if PayPal is not available in my country?
If PayPal is not available in your country, you can use other methods to pay for your order.