Welcome to CEAYA Ebike Store

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Free Shipping & Duty Free On All Ebike


アイテムに何か問題がありますか? 商品を正式に返品する前に、カスタマーサポートサービスに連絡して問題を解決するか、ヘルプページにアクセスして、一般的な製品のトラブルシューティングガイドラインを見つけることができます。

Request to return a product

We regret that you still need to return the product. You can submit a return request through this window.

Please refer to the following content for the return application content
- Your order number
- The reason for your return
- Please provide corresponding photos or videos

Please note the following points when submitting or your application may be rejected:
1. Please ensure that your product is within the return guarantee period (14 natural days after receiving the goods).
2. Please explain the specific reason for your return.
3. Please provide corresponding photo or video evidence.
In order not to affect your refund rights, please ensure the following points when you use a logistics service provider to return products:
1. You have obtained written approval from CEAYA regarding your return request.
2. You have packed all the items you received into the box and properly restored the original packaging so that it can be shipped.
Click to learn more about the refund policy


We explain the return and exchange process to you through the diagram below.



*ヒント:WhatsAppの連絡先情報を提供していただければ、テクニカルカスタマーサービスがお客様に連絡するよう手配します。 これにより、問題をより効率的に解決できます。

* アイテムを返品する必要がある場合は、返品権のために返品の理由と一致するオプションを選択してください。

  • 9 AM-18 PM (MへのF ) PST

    Online Service

  • 12時間以内


  • 7ワーキングデー

    Time frame for refunds

  • 14 Day